01 Managed IT

Your IT department. Subscribed.

24/7 monitoring. Patches. Security. Support. Backups. One flat monthly number sized for your team. Pick the tier that fits today. Move up when your business does.

90 DAYS · THEN MONTH-TO-MONTH · NO MULTI-YEAR LOCK-IN

TIER 01 ─ $45/USER/MO MAT.01 / 04

Foundation monitoring and SLA

Copper

Get into a real monthly relationship. Documentation, monitoring, patching, antivirus, a guaranteed response time, and remote support at $150/hr instead of $200 when something does break.

BEST FOR

Budget-conscious businesses that want a safety net and discounted remote

INCLUDES

24/7 monitoring · Antivirus · Patches · SLA · $150/hr remote support

SPEC IT →
TIER 02 ─ $99/USER/MO MAT.02 / 04

Unlimited remote support. Most popular.

Steel

Unlimited remote support is the headline. Your team calls, we fix it, no hourly meter, no surprise invoice. Network, firewall, email backup, training. All included. The plan most clients land on and stay on.

BEST FOR

Wants unlimited remote support and a predictable monthly bill

INCLUDES

Everything in Copper · Unlimited remote · Network + firewall · Email backup

SPEC IT →
TIER 03 ─ $179/USER/MO MAT.03 / 04

Cybersecurity + unlimited on-site

Titanium

Two big additions over Steel: the full cybersecurity stack and unlimited on-site support. The plan your insurance company wishes you had. Built for regulated practices.

BEST FOR

Takes security seriously. Regulated, sensitive data, or post near-miss.

INCLUDES

Everything in Steel · EDR · Dark web · Phishing sims · Vuln scans · Unlimited on-site

SPEC IT →
TIER 04 ─ $295/USER/MO MAT.04 / 04

Your IT department, for less

Carbon

An entire IT department for a fraction of hiring one in-house. Dedicated engineer with the full team behind them. Compliance docs, vCIO, cabling included.

BEST FOR

Wants an IT department without hiring one. Dedicated, strategic, hands-off.

INCLUDES

Everything in Titanium · Dedicated engineer · vCIO · Compliance docs · Cabling included

SPEC IT →

COMMITMENT

90 days. Then month-to-month.
No multi-year lock-in.

Most MSPs lock customers into 36 or 60 month contracts. We don't. Stay 90 days, then it's month-to-month. If we stop deserving the relationship, you walk. That's the deal.

02 The plan ladder

Pick a tier.

TIER 01
COPPER ALLOY

Copper

Foundation plan. Monitoring and SLA.

$ 45 /USER/MO

MIN $90/MO  ·  +$60/SERVER/MO

MONTH-TO-MONTH AFTER 90 DAYS

Get into a real monthly relationship without paying for things you don't use yet. We watch every machine 24/7, document your network, run patches and antivirus, and give you a guaranteed response time when you call. Remote support bills at the plan rate of $150/hr (vs $200 standard). Project work and on-site support stay at $200/hr. Optional Unlimited Remote Support add-on at $50/PC/mo if you want the feature without upgrading to Steel. Best fit for solo shops and small offices that mostly run themselves.

  • 24/7 system monitoring
  • Managed antivirus
  • OS and 3rd party patches

Budget-conscious businesses that want a real safety net without paying for unlimited support yet. Pay hourly when something does break.

SPEC THIS TIER
TIER 02 ★ MOST POPULAR
STEEL ALLOY

Steel

Unlimited remote support. Most popular.

$ 99 /USER/MO

MIN $400/MO  ·  +$125/SERVER/MO

MONTH-TO-MONTH AFTER 90 DAYS

The big one: unlimited remote support. Your team calls, we fix it, no hourly meter, no surprise invoice at the end of the month. We also run your network and firewall, back up your email, and train your staff. Project work runs at the plan rate of $150/hr instead of $200. This is the plan most clients land on and stay on.

  • 24/7 system monitoring
  • Infrastructure monitoring
  • Managed antivirus
  • Network and firewall management
  • OS and 3rd party patches

Wants unlimited remote support and predictable monthly billing. Calls without watching the meter. The simple-and-it-just-works tier.

SPEC THIS TIER
TIER 03
TITANIUM ALLOY

Titanium

Cybersecurity + unlimited on-site

$ 179 /USER/MO

MIN $600/MO  ·  +$225/SERVER/MO

MONTH-TO-MONTH AFTER 90 DAYS

Two big additions over Steel. First, the full cybersecurity stack: endpoint detection and response, dark web monitoring, phishing simulations, password manager, and vulnerability scanning. Second, unlimited on-site support: when remote isn't enough, we drive out, no extra invoice. Project work also runs at the plan rate of $150/hr instead of $200. Built for regulated industries and any business that cannot afford to get breached.

  • 24/7 system + infrastructure monitoring
  • Managed antivirus
  • Endpoint Detection and Response
  • Network and firewall management
  • Dark web monitoring

Takes cybersecurity seriously. Wants the full security stack and unlimited on-site coverage. Common for regulated practices, anyone handling sensitive data, or anyone who's had a near-miss.

SPEC THIS TIER
TIER 04
CARBON ALLOY

Carbon

Your IT department, for less than hiring one

$ 295 /USER/MO

MIN $1,200/MO  ·  +$400/SERVER/MO

MONTH-TO-MONTH AFTER 90 DAYS

An entire IT department for a fraction of what hiring one in-house would cost. A dedicated engineer who knows your environment by name backed by the full team behind them. Everything in Titanium plus monthly strategy meetings, executive reporting, compliance documentation, policy library, and cabling included.

  • 24/7 system + infrastructure monitoring
  • Compliance documentation (CSF / CIS18)
  • Policy and procedure library
  • Dedicated IT engineer

Wants an IT department without hiring one. Strategic and tactical coverage, dedicated engineer, full team on call. The 'I don't want to think about IT' tier.

SPEC THIS TIER
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03 Feature comparison

Spec sheet.

Tier-by-tier feature comparison SPEC SHEET ─ REV.04
FEATURE

Copper

TIER 1

Steel

TIER 2

Titanium

TIER 3

Carbon

TIER 4

01 Per user / month $45 $99 $179 $295
02 Per server / month $60 $125 $225 $400
03 Monthly minimum $90 $400 $600 $1,200
04 24/7 system monitoring YES YES YES YES
05 Managed antivirus YES YES YES YES
06 OS / 3rd party patches YES YES YES YES
07 Network + firewall mgmt ─ YES YES YES
08 Email backup ─ $5/u Incl Incl
09 Endpoint Detection & Response ─ ─ YES YES
10 Dark web monitoring ─ ─ YES YES
11 Phishing simulations ─ ─ Quarterly Quarterly
12 Vulnerability scanning ─ ─ Quarterly Quarterly
13 Standard response 1 BD 4 hr 2 hr 1 hr
14 Urgent response 4 hr 1 hr 45 min 30 min
15 On-site ETA NBD 8 hr 4 hr 2 hr
16 Remote support $150/hr Incl Incl Incl
17 Project rate (hourly) $200/hr $150/hr $150/hr $150/hr
18 Dedicated engineer ─ ─ ─ YES
19 Compliance docs ─ ─ ─ YES
20 Veteran discount 5% 10% 15% 15%
21 Commitment M2M after 90d M2M after 90d M2M after 90d M2M after 90d
WORKSHEET ─ RT-EST/02 LIVE PRICING

Estimate the monthly.

Pick the experience you want, slide your team and server counts. The number on the right is what the invoice would say. No login, no email gate.

10
1255075100
0
0246810
Experience tier
Compliance footprint ─ optional
MONTHLY ─ STEEL

$990

10 users × $99 + minimum $400

3-YR TCO

$35,640

36 mo × monthly rate
─ ALL TIERS / SIDE-BY-SIDE
  • Copper —
  • Steel —
  • Titanium —
  • Carbon —

PLAN STRUCTURE

Every plan applies company-wide. One tier per business so the SLA, the security posture, and the team structure all line up.

The per-user price covers one device per user. Additional devices for the same user bill at $20/device/month.

If a Copper customer wants unlimited remote support without upgrading to Steel, it's available as an add-on at $50/PC/month (Copper SLA still applies; on-site stays hourly).

04 Service level agreements

Response
guaranteed.

Posted SLAs per tier. Miss them more than once a billing cycle and you get a 5% credit (Titanium and Carbon).

SLA METRIC

Copper

TIER 1

Steel

TIER 2

Titanium

TIER 3

Carbon

TIER 4

01 Standard response 1 biz day4 hours2 hours1 hour
02 Urgent response 4 hours1 hour45 min30 min
03 On-site ETA Next biz day8 biz hours4 biz hours2 biz hours
04 Support window 9-5 M-F8-5 M-F8-5 M-F8-6 M-F
05 Remote support $150/hrUnlimitedUnlimitedUnlimited
06 On-site support HourlyHourlyUnlimitedUnlimited
07 Service credits if missed ——5%5%
08 Dedicated engineer ———Yes
P1 PRIORITY

Critical

Business down. Multiple users blocked. Server, internet, or phone system out. Active security incident.

P2 PRIORITY

Urgent

Single user blocked. Email delivery issue. VPN down. Slow performance hurting productivity.

P3 PRIORITY

Standard

How-to question, change request, new user setup, non-blocking software issue.

On-site ETA applies within 50 miles of Lubbock. Farther sites by agreement or remote-first. Targets are business hours unless your tier specifies otherwise. After-hours support outside the support window: $350/hr (or included on Carbon).

05 Hire by the hour

Project
rates.

For project work, automation, custom development, sysadmin, and infrastructure. Not for printer babysitting. That belongs in a Managed plan, where it is bundled.

$200 an hour for engineering. Pre-buy 10+ hours and it drops to $160. Steel, Titanium, and Carbon customers get the best rate at $150.

01 Standard rate
$200HR
02 Block prepay (10hr min)
$160HR ─ 20% OFF
03 Plan customer rate
$150HR
04 After-hours
$350HR

Block prepay is good for 12 months. Burns down by the actual hour. Plan rate ($150/hr) applies to remote support on Copper and to project work on Steel, Titanium, and Carbon. Steel and up include unlimited remote support already, no hourly meter for the calls.

06 Add-ons

Layer on what you need.

01 VoIP ─ Essential
$25EXT
02 VoIP ─ Professional
$40EXT
03 VoIP ─ AI Reception
$60EXT
04 VoIP ─ AI Intelligence
$85EXT
05 Unlimited remote support (Copper add-on)
$50PC
06 Additional device per user
$20PC
07 Desktop backup
$5-15PC
08 Hardware procurement
QuotedPER BUILD
09 Print Services
QuotedPER VOL
10 Physical security
ProjectBASED
07 Spec your build

Not sure
which tier?

We tell you which tier we would put you in, and why, after walking your building. Free. No obligation.

Free Blueprint