Privacy.

When you fill out the Blueprint form: your name, business name, phone, email, rough user count, and what you wrote in the message field. That is it.

When you visit the site: standard server logs (IP, browser type, pages viewed) and privacy-friendly analytics (Plausible) that does not use cookies and does not personally identify you.

We use Blueprint form submissions to call or email you back about your IT needs. They are stored in our ticketing system (Zoho Desk) and routed to the office for follow-up. We do not add you to a marketing list. We do not sell your information. We do not use a phone number from the Blueprint form to send you automated text messages unless you separately opt in to our SMS program.

We use service providers that process information on our behalf to run our ticketing, website, and phone systems. They may use it only to provide those services to us, and for nothing else.

We use server logs to keep the site running and protect against abuse. We use Plausible to count visits. Neither is used to track you across sites.

• We do not use third-party advertising trackers.
• We do not sell your information.
• We do not show you a cookie banner because we do not set tracking cookies.
• We do not add you to a mailing list.

You can ask what we have, ask us to delete it, or ask us to stop using it for any purpose. Call (806) 370-4700. We respond within five business days, usually faster.

Robb Technology Group (Robb.Tech) sends text messages to existing customers about their support requests and service tickets. Consent is collected verbally when a customer contacts support or opens a ticket. Messages include follow-ups on open tickets, troubleshooting coordination, and resolution confirmations. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of service. Mobile opt-in information and SMS consent are never shared or sold to third parties or affiliates, and are excluded from all sharing described elsewhere in this policy. Carriers are not liable for delayed or undelivered messages. For help, call (806) 370-4700.

For active Managed IT clients, the Master Service Agreement governs how we handle your business data, including PHI under HIPAA when applicable. The MSA takes precedence over this policy for client data. It does not reduce the opt-in, opt-out, or mobile consent protections described in the SMS / Text Messaging section above.