DOC ─ RT-2026/04
REV.04 ─ 2026.04.23
00 Lubbock · Managed IT

MANAGED IT FOR SMALL BUSINESS.

Network, phones, security, cameras. One vendor.

01 Thesis

§01 ─ THE PROBLEM
§02 ─ WHAT WE DO
§03 ─ HOW IT WORKS
§04 ─ TIERS
§05 ─ THE NUMBERS
§06 ─ STILL LOCAL
§07 ─ START

COUNT YOUR TECH VENDORS

  • ─ The IT guy who answers his texts when he feels like it
  • ─ The phone vendor
  • ─ The camera installer
  • ─ The alarm company
  • ─ The cybersecurity service your insurance made you buy

That's five vendors.
Five invoices.
Zero ownership
when something breaks.

CASE 01

Camera goes dark.

Camera company blames the network guy. Network guy blames IT. IT blames firmware. Three weeks pass.

CASE 02

Phones cut out.

VoIP vendor blames the ISP. ISP blames the router. Router was installed by a fourth guy who does not answer.

CASE 03

Ransomware lands.

IT guy never bought EDR. 'That's cyber, not IT.' Insurance denies the claim.

We close the seams. One number. One crew. One bill.

02 What we do

Four
pillars.
One
vendor.

Subscribe to the Managed IT plan that fits your team. Hire us by the hour for projects, automation, and engineering work. Both. Either. Your call.

FREE WALKTHROUGH PUBLISHED PRICING MONTH TO MONTH AFTER 90 DAYS TDPS LICENSED VETERAN OWNED LUBBOCK · TX FREE WALKTHROUGH PUBLISHED PRICING MONTH TO MONTH AFTER 90 DAYS TDPS LICENSED VETERAN OWNED LUBBOCK · TX
LOCALLY OWNED · STILL OWNER-RUN ONE BILL · ONE NUMBER · ONE CREW REAL HUMANS ANSWER LUBBOCK · MIDLAND · ODESSA · AMARILLO LOCALLY OWNED · STILL OWNER-RUN ONE BILL · ONE NUMBER · ONE CREW REAL HUMANS ANSWER LUBBOCK · MIDLAND · ODESSA · AMARILLO
03 How it works

From form
to fixed.

Hiring an IT company should not be confusing. Here is exactly what happens after you hit the button. Free. No obligation. No follow-up sales calls unless you ask.

  1. STEP 01 TODAY
    01

    Book a Blueprint

    30-second form or phone call. We confirm the time. No sales pitch on the phone.

  2. STEP 02 WEEK 1
    02

    We walk your building

    On-site, within 50 miles of Lubbock. Network closet, switches, server, workstations, phones, cameras, backups. We poke. We ask annoying questions. 60 to 90 minutes.

  3. STEP 03 WEEK 1
    03

    You get a punch list

    One page. What is broken, what is at risk, what is underbuilt. Plain English. Ranked by what would hurt the most. Plus a flat-rate proposal to fix it.

  4. STEP 04 YOUR CALL
    04

    You decide

    Hire us to fix the punch list. Subscribe to a Managed IT plan. Or take the punch list to your current vendor. Either way, you keep it. No follow-up sales calls unless you ask.

The whole process is free. The punch list is yours either way.

04 Pricing tiers

Four tiers. Each stronger than the last.

Each tier maps to a real material — Copper, Steel, Titanium, Carbon. Pick what fits your business today. Move up when it earns its way. Scroll to see each one.

TIER 01 ─ $45/USER/MO MAT.01 / 04

Foundation ─ monitoring + SLA

Copper

Get into a real monthly relationship. Documentation, monitoring, patching, antivirus, and a guaranteed response time when you call. The safety net under your business at the smallest reasonable price.

BEST FOR

Solo shops, 1-10 users, all cloud, no server

INCLUDES

24/7 monitoring · Antivirus · Patches · Documentation · SLA

TIER 02 ─ $99/USER/MO MAT.02 / 04

Unlimited remote support ─ Most popular

Steel

Unlimited remote support is the headline. Your team calls, we fix it, no hourly meter, no surprise invoice. Network, firewall, email backup, training — included. The plan most clients land on and stay on.

BEST FOR

Growing businesses, 10-25 users, has a server

INCLUDES

Everything in Copper · Unlimited remote · Network + firewall · Email backup

TIER 03 ─ $179/USER/MO MAT.03 / 04

Cybersecurity + unlimited on-site

Titanium

Two big additions over Steel: the full cybersecurity stack and unlimited on-site support. The plan your insurance company wishes you had. Built for regulated practices.

BEST FOR

Regulated industries · medical, dental, legal, financial

INCLUDES

Everything in Steel · EDR · Dark web · Phishing sims · Vuln scans · Unlimited on-site

TIER 04 ─ $295/USER/MO MAT.04 / 04

Your IT department ─ for less

Carbon

An entire IT department for a fraction of hiring one in-house. Dedicated engineer with the full team behind them. We only take a few clients at a time so the commitment runs both ways.

BEST FOR

25+ employees · multi-location · enterprise needs at SMB scale

INCLUDES

Everything in Titanium · Dedicated engineer · vCIO · Compliance docs · Cabling included

05 Specifications
01
Urgent SLA
<15 MIN
02
Project rate
$200 HR
03
Watching
24/7 365
04
Acquired or sold
0
06 Why now

Same owner today.
Same owner
in five years.

Local IT shops keep getting bought up and rolled into national brands. After the buyout, response times slip, prices climb, and the owner you used to call doesn't pick up anymore.

An IT company where the owner actually lives in town and works in the office every day is genuinely rare now. We plan to keep it that way.

Small companies need good IT just as much as big businesses do. If not more.
Philip Robb ─ Founder
07 Start

Walk
your
building.

Free IT Blueprint Assessment. We come walk your office, look at every system, and leave you with a written punch list and a flat-rate proposal. If we do not find at least three things to fix, we buy your team lunch.